Myponga River Farm
Last updated: January 2026
Myponga River Farm (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
By using our website, placing an order, starting a subscription, or otherwise engaging with us, you consent to the practices described in this Policy.
1. What Personal Information We Collect
We may collect personal information including, but not limited to:
- Name
- Email address
- Phone number
- Billing and delivery address
- Order and subscription details
- Payment-related information (processed securely via third-party providers)
- Communications with us (emails, messages, reviews, feedback)
We only collect personal information that is reasonably necessary for our business operations.
2. How We Collect Personal Information
We collect personal information when you:
- Place an order or subscribe to products
- Create or manage a subscription
- Contact us via email, website forms, or social media
- Submit a review or feedback
- Sign up to receive updates, news, or offers
- Interact with our website (cookies and analytics – see Section 8)
3. How We Use Personal Information
We use your personal information to:
- Process and fulfil orders and subscriptions
- Arrange delivery or pickup of products
- Communicate with you about your orders or account
- Send order-related emails, including review invitations
- Provide updates, news, or information about the farm
- Improve our products, services, and customer experience
- Meet legal and regulatory obligations
4. Marketing Communications
- Customers may receive occasional emails with updates, news, or information from the farm.
- You may opt out of marketing or non-essential communications at any time by using the unsubscribe link in our emails or by contacting us directly.
- Transactional communications (such as order confirmations) will still be sent where required.
5. Disclosure of Personal Information
We may disclose your personal information to:
- Delivery partners or pickup point coordinators (where necessary to fulfil your order)
- Payment processors and e-commerce service providers
- IT, website hosting, and administrative service providers
- Government authorities where required by law
We do not sell or rent your personal information to third parties.
6. Storage & Security
- We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
- Personal information is stored securely using reputable third-party platforms and systems.
- While we take reasonable precautions, no data transmission or storage system can be guaranteed to be completely secure.
7. Access & Correction
- You may request access to the personal information we hold about you.
- You may request correction of inaccurate, incomplete, or outdated information.
- Requests can be made by contacting us using the details below.
8. Cookies & Website Analytics
- Our website may use cookies or similar technologies to improve functionality and understand website usage.
- Cookies do not identify you personally but may collect anonymous usage data.
- You can adjust your browser settings to refuse cookies, however this may affect website functionality.
9. Third-Party Links
- Our website may contain links to third-party websites.
- We are not responsible for the privacy practices of those websites.
- We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
- We may update this Privacy Policy from time to time.
- The current version will always be available on our website.
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:
Myponga River Farm
Email: hello@mypongariverfarm.com.au
Website: www.mypongariverfarm.com.au